Give us a Call: 01837 500108 or E-mail Us Directly.

Managed IT Support Services

Delivering best practice IT Support to your comany

Our IT Support Service has been designed in such a way that we can effectivly replace the need for an in-house IT Department. Saving you money and resources.

Online & Remote IT Support

The Digital Jedi provides skilled IT support for desktops, servers, applications and other networking equipment. If your business relies heavily on IT infrastructure then it is important to engage an experienced IT company that delivers business grade computer support and advice.

Our experienced & qualified engineers resolve problems quickly and efficiently minimising disruption to your business and improving productivity and system uptime. With our team of friendly engineers and knowledgeable consultants at your disposal you can have confidence in your IT infrastructure.

  • Desktop Support
  • Server Support
  • Application Support
  • Device Support
  • Available When You Need Us
  • Hardware Procurement
  • Software Licensing
  • Network Consultation

Give us a call on 01837 500108 and we'll discuss any questions you may have. Or take a look at our pricing page now, to see available support packages.

Maintenance & Monitoring

The Digital Jedi offers preventative maintenance plans for small to medium businesses that do not have their own IT departments. We also have plans for larger organisations who would like to outsource the maintenance of their network infrastructure, or parts of it, to a reliable and professional IT team. We listen to your needs and we offer the following:

Desktop/Laptops

  • Anti virus software checkups
  • Disk space utilisation
  • Defragmentation of hard drives
  • Troubleshoot hardware and software issues
  • Temporary internet files purging
  • Installed software checkups
  • Check log files
  • Managed installation of necessary updates and service packs and more.

Networks

  • Checking switches
  • Checking hubs
  • Checking routers
  • Checking print servers
  • Checking printers
  • Checking firewall rules
  • Checking firewall logs
  • Updating firewall operating system
  • Checking UPS's and more.

Servers

Without compromise, servers are the heart beat of every network. Our maintenance plans are designed to keep your server/s updated and always working to produce the expected performance for your network users.

  • Checking server log files
  • Applying necessary service packs and updates
  • Checking hard disk space
  • Checking core file and folder permission
  • Checking complete security
  • Checking application functionality
  • Checking redundancy
  • Recommending necessary software and hardware upgrades
  • Check backups and more.

Network Installation & Upgrades

Many businesses lack internal networking expertise. We specialise in providing small, medium and corporate businesses with on-demand networking specialists who are usually reserved to companies with large internal IT departments. Our highly skilled engineers not only resolve day to day issues but also look at your overall business processes and are able to suggest better practices and infrastructure solutions. Our team of engineers, systems consultants and project managers ensure that the advice we provide is thorough and of the highest possible quality.

Our network services include:

Network Design

Rest assured that you are in the hands of a specialist in the field. Some network design aspects include:

  • Designing infrastructure models
  • Mapping out data flows through the business
  • Designing security models
  • Mapping out potential network growth
  • Planning of integration of legacy systems
  • Installation of brand new networks
  • Current network redesign and assessment
  • Subnet and network segmentation
  • Disaster Recovery planning and implementation
  • DMZ planning and implementation

Network Upgrade

After a careful network analysis our experienced team will identify any potential bottlenecks in your network and prepare a thorough upgrade proposal. Some aspects of network upgrading include:

  • Upgrading network backbones
  • Subnet expansion and analysis
  • WAN bandwidth upgrades
  • Management of ISP changeover
  • Migration from pop3 to centralised email system
  • Server room enhancements
  • Data centre upgrades and maintenance

The Digital Jedi will coordinate and implement a complete network with the latest and the most stable packages available using both open and closed source systems. We cover all of your network support requirements, end to end. Our popular network support plans include both onsite and remote support depending on your network requirements.

Keep your network operating smoothly and trouble free through regular network maintenance. Our support plans are intended to eliminate slow networks which in the long run cost your business money by not performing or breaking down at critical times. Do not wait until your network breaks down to get the help of an expert.

Data Recovery Service

The Digital Jedi offers specialist data recovery services from almost all removable and non removable media from a variety of old and new operating systems.

We successfully recover data on a regular basis from devices containing logical, mechanical and electrical damage. Our data services are available to commercial, non commercial, government and non government customers.

With many years experience in the field of data recovery you can rest assured the qualified and experienced data recovery team at The Digital Jedi will aim for perfection every time in recovering your valuable data. With constant investment towards enhancement of our peoples' knowledge and the latest technology available you can rest assured that your media will be handled with the utmost care and expertise.

We offer a strict "no data no charge" policy giving you peace of mind that both parties are sharing the same goal: successful data recovery.

Our data recovery services offer the following value added features:

  • FREE UK wide delivery with every successful data recovery
  • FREE DVD Media up to 20Gb with every successful data recovery
  • FREE Optional media destruction
  • FIXED Price Data Recovery
  • STRICT "No Data No Charge" policy
  • STRICT Privacy Guaranteed
  • STRICT Confidentiality Guaranteed

We have performed a large number of data recoveries from the following devices:

  • Laptops and desktop computers
  • Single drive servers
  • RAID 0,1,5,10 servers
  • SAN's, NAS's, and SNAP servers
  • Removable hard drives
  • Memory media

Containing one or more of the following storage media:

  • IDE, UATA, ZIF & SATA Hard Drives (2.5", 3.5" and 1.8" Drives)
  • SCSI Hard Disk Drives
  • Micro Drives
  • All Floppy Diskettes
  • Optical Drives
  • Zip Drives
  • Flash, SD, SM and Stick drives

How do you know if you require Data Recovery Services?

Common symptoms that your media is requiring professional data recovery services are:

  • Hard drive is producing clunking sounds
  • Hard drive is producing clicking sounds
  • Hard drive is producing knocking sounds
  • Hard drive is producing whistling sounds
  • Hard drive is producing grinding sounds
  • Hard drive is producing smoke
  • Hard drive is physically burnt
  • Hard drive is water damaged
  • Hard drive is virus infected
  • Hard drive appears unformatted
  • Operating system freezing
  • Operating system hanging
  • Operating system not booting
  • Computer restarting
  • BIOS not detecting drive
  • Accidental file deletion
  • Accidental drive formatting
  • Accidental drive imaging

If you require expert data recovery services please do not hesitate to contact our friendly team at any time on 01837 500108.